Administrative Staff – Online Grocery (Organic Vegetables & Fruits)

We are seeking a highly organized and detail-oriented Administrative Staff member to support our online grocery business specializing in organic  fruits and vegetables. The ideal candidate will handle a variety of administrative tasks, including order management, customer support, inventory coordination, and liaising with delivery teams. This role is critical to ensuring smooth daily operations, accurate record-keeping, and excellent customer service for our growing e-commerce platform.

Key Responsibilities:

1. Order Management:

• Process online orders for fruits, vegetables, and other grocery items.
• Coordinate order fulfillment with warehouse or packing teams, ensuring accuracy and timely dispatch.
• Update customers on the status of their orders, including delays or issues.

2. Customer Service:

• Respond to customer inquiries via phone, email, or online chat, addressing concerns related to product availability, delivery schedules, and payment issues.
• Resolve customer complaints and ensure a high level of satisfaction with our services.
• Handle refund and exchange requests in line with company policies.

3. Inventory Coordination:

• Maintain accurate inventory records for fruits, vegetables, and other perishable items.
• Collaborate with the warehouse team to ensure proper stock levels are maintained, minimizing wastage.
• Notify relevant teams of low stock or restocking needs, and ensure that product listings are updated on the website accordingly.

4. Supplier & Delivery Coordination:

• Liaise with suppliers to confirm delivery schedules and order volumes, ensuring the freshness and availability of stock.
• Coordinate with delivery teams to ensure that orders are delivered on time and address any logistical issues.
• Monitor delivery schedules and adjust routes or delivery priorities based on urgency.

5. Record Keeping & Reporting:

• Maintain up-to-date records of sales, returns, and customer interactions for reporting purposes.
• Generate regular reports on order fulfillment, inventory levels, and customer feedback.
• Assist in preparing weekly or monthly operational reports for management review.

6. Website & Product Listings:

• Update product listings, descriptions, and prices on the website, ensuring accurate and engaging content.
• Coordinate with the marketing team to update seasonal promotions or special offers.
• Monitor the website for any technical issues or inaccuracies in product listings.

7. General Administrative Support:

• Perform general administrative tasks, such as data entry, filing, and maintaining digital records.
• Support the operations team with scheduling, meeting coordination, and communications.
• Assist in organizing and managing office supplies, ensuring smooth daily operations.

Qualifications and Skills:

• Must be Thai Citizen; Can speak English
• Experience: 1-2 years of administrative experience, preferably in an e-commerce, retail, or grocery-related environment.
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Skills:

• Strong organizational skills with attention to detail.
• Proficiency in using online platforms, Microsoft Office (Excel, Word), and inventory management software.
• Excellent written and verbal communication skills for customer interactions.
• Ability to multi-task and prioritize in a fast-paced environment.
• Experience in inventory management and order processing is preferred.

Work Environment:

• Office-based role.
• May require occasional weekend or holiday shifts depending on order volumes and business needs.