Chat Support Representative (Chatter)

Salary: Flexible payments as per the platform

We are seeking enthusiastic and customer-focused Chat Support Representatives (Chatters) to engage with customers via live chat. The ideal candidate will have excellent communication skills, a passion for delivering great customer service, and the ability to multitask. This role involves responding to inquiries, resolving issues, and providing information in a timely, professional manner, playing a key role in building customer loyalty.

Key Responsibilities:

Customer Engagement:

• Engage with customers through live chat, responding to inquiries in real time.
• Offer personalized assistance and maintain a friendly, professional tone.

Problem Resolution:

• Handle customer issues with patience and empathy.
• Troubleshoot common problems and escalate complex issues when needed.

Product Knowledge & Recommendations:

• Maintain up-to-date knowledge of products/services.
• Provide recommendations and advice to help customers make informed decisions.

Multitasking & Efficiency:

• Manage multiple chat conversations while ensuring accuracy and timely responses.
• Use chat templates and personalize interactions when appropriate.

Sales & Upselling (Optional):

• Identify upselling opportunities during chats and achieve sales targets if applicable.

Feedback & Continuous Improvement:

• Collect and share customer feedback with management.
• Participate in training to stay current on product features and processes.

Qualifications and Skills:

• Experience: Prior customer service or chat support experience preferred but not required.
• Skills:
  Excellent English written communication and strong typing skills.
  Ability to multitask and manage multiple conversations in a fast-paced environment.
  Positive, empathetic approach to customer interactions.

Work Environment & Benefits:

• Work Environment: Remote or office-based options available.
• Flexible hours, including weekends or holidays, may be required.